Contact Centre - Legal Recoveries

Lowell Group
England, West Yorkshire, Leeds
Competitive benefits
12 Jan 2023
09 Feb 2023
Elfrida Alao
Job Title
Claims Handler
Practice Area
Contract Type
Full Time

At Lowell, we know that our customers need to trust us completely. This means we need to be transparent, helpful, and honest, in all our communications.

If you're passionate about Customer Service and want to develop your career within legal services, then we would love you to be part of our TOP performing Legal Recoveries team!

Our offices are based in LS10 1AB, working Hybrid from the office and home, with an attractive salary to match.

Starting salary range from £22,163 - £25,857 depending on experience.

This is a full time role, we cannot offer part time placements.

So that's us, now let's talk about your role...

As our Legal Recoveries Associate, you'll be dealing with inbound and outbound calls - speaking to customers about their accounts. It's important to take the time to understand each customer's unique situation and be empathetic where appropriate.

It'll be your job to help them to find the right way forward - including putting affordable repayment plans in place in conjunction with any litigation process, helping with any queries or conducting regular reviews to ensure payments are still suitable.

We search for those with enthusiasm, passion and dedication. When we find them, we heavily invest in extensive training to further develop your career. Whether that is by offering online learning programmes, or exposing you to new responsibilities to prepare you for progression.

We are looking for people with strong communication skills and desire to help each customer in the most compassionate way. Ideally you would have a customer service experience and ability to motivate yourself to achieve your goals every day. If your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!

Progression opportunities:
We believe our greatest assets are our people, and we are really invested in our people's future and development. Lowell has a strong track record of sustainable growth, and we offer many internal move opportunities to those individuals who want to further their career.

What do you need to bring to our team?
* Excellent listening skills with the ability to empathise
* Time management and organisational skills
* Superb interpersonal and communication skills
* Ability to work successfully with others in a team environment
* Proven ability to work using own initiative, without supervision
* High personal and work standards, excellent attention to detail and accuracy
* Intermediate level of computer literacy
* Ability to work under pressure in a demanding environment
* Ability to ensure that data is processed correctly and kept confidential at all times

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neuro diversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people so in addition to a great culture you'll also get:

  • An annual bonus for a job well done

  • Life assurance, Private Medical Assurance & Group income protection

  • 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.

  • A fantastic 28 days holiday with the option to purchase up to 5 more (plus 8 bank holidays on top)

  • A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards.

  • Mental health support, including THRIVE sessions, trained support officers, and occasional webinars and classes geared towards mindfulness.

At Lowell this doesn't end there, #WeSeeYou when you're performing your best, or living our values. So we make sure that once you get here, you'll still be going places.

Are you our new Legal Recoveries Associate? Take the next step and apply today!

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