Exciting new opportunity to join the London office of a growing international law firm as a Document Management System (DMS) Administrator. The Document Management System Administrator is responsible for providing support for NetDocuments, a cloud-based document management application. Duties include executing client upgrade testing, adjusting system configurations, overseeing third-party integrations, and managing software updates, advocating for system enhancements and maintaining system documentation. Resolve cabinet, workspace and document access issues. This will include working with both Service Desk personnel and end users.Troubleshoot NetDocuments errors. This includes interpreting error messages and diagnosing issues with integrated applications (i., MS Office, Outlook, etc). Must be able to work with vendors and/or other internal technical resources.Assist with evaluation of new NetDocuments releases & testing and implementation of new functionality as needed.Provide support for the firm's cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.Provide support for related systems and integrations including Intapp Walls, Litera CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front-end perspective.In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.Evaluate, test and integrate new software and upgrades to existing software. This may also entail identifying web server requirements.Define desktop packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.Monitor all components of the DMS environment for security, performance and stability.Interface with NetDocuments and other vendors as appropriate to resolve problems.Using a variety of means, maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.Provide after-hours on call support. Work as needed during monthly maintenance window.Generate adhoc reports using SQL queries.Perform document imports and exports including generating metadata spreadsheets.Review training materials for accuracy and completeness.May be required to perform other duties or special projects as required. The ideal candidate for this Document Management System (DMS) Administrator position will have solid experience with NetDocuments or a similar cloud-based information management system. You must have excellent project management and time management skills and be highly detail orientated. You will be a logical thinker and problem solver, with the ability to work in a demanding environment to tight deadlines. Excellent communication skills are required, along with a professional, enthusiastic, and flexible approach. If you fit the above description, then please contact Ryder Reid for immediate consideration.
