First Contact Legal Advisor

An exciting and rare opportunity with a national Legal 200 law firm has become available. The firm is looking for a First Contact Legal Advisor to join their central Leeds office. You may be a law graduate with customer service experience or an existing telephone advisor/call Centre advisor. The successful candidate will be offered a generous benefits package which includes up to 25 days paid annual leave and hybrid and agile working. 
 
Firm benefits include 

• Up to 25 paid working days holiday per annum
• Private Healthcare Insurance
• Numerous social activities and engagements throughout the year
• Extremely flexible working environment to include agile working and flexible working arrangements
• Career progression and an extremely supportive working environment 

Ideal candidate skills and qualifications 

•  Must have 6 months+ of experience in a customer service role, this may be a call Centre based or a customer-facing role
•  Ideally, you will have the ability to deal in a calm and measured manner with callers who may be under pressure due to a lack and understanding of the remortgage process 

Duties include 

• Assisting borrowers with a wide range of enquiries regarding their remortgage application
• Working with the team of Caseworkers, to support the firm in achieving our objectives
• Accurately administrating client details using our case management system as well as the use of Excel, Outlook
• Responding to online customer enquiries (Email) 

If you have solid customer service skills and are looking to kick-start your legal career, please apply for this First Contact Legal Advisor via the link or contact Rachael Atherton at G2 Legal Recruitment. 

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