First Contact Legal Advisor

£17000 - £23000 per annum, Benefits: Company Pension Scheme
23 Jan 2023
20 Feb 2023
Rachael Atherton
Job Title
Legal Secretary
Practice Area
PQE Level
10+, 2-4, 5-7, 8-10, NQ
Contract Type
Full Time
An exciting and rare opportunity with a national Legal 200 law firm has become available. The firm is looking for a First Contact Legal Advisor to join their central Leeds office. You may be a law graduate with customer service experience or an existing telephone advisor/call Centre advisor. The successful candidate will be offered a generous benefits package which includes up to 25 days paid annual leave and hybrid and agile working. 
Firm benefits include 
  • Up to 25 paid working days holiday per annum
  • Private Healthcare Insurance
  • Numerous social activities and engagements throughout the year
  • Extremely flexible working environment to include agile working and flexible working arrangements
  • Career progression and an extremely supportive working environment 
Ideal candidate skills and qualifications 
  •  Must have 6 months+ of experience in a customer service role, this may be a call Centre based or a customer-facing role
  •  Ideally, you will have the ability to deal in a calm and measured manner with callers who may be under pressure due to a lack and understanding of the remortgage process 
Duties include 
  • Assisting borrowers with a wide range of enquiries regarding their remortgage application
  • Working with the team of Caseworkers, to support the firm in achieving our objectives
  • Accurately administrating client details using our case management system as well as the use of Excel, Outlook
  • Responding to online customer enquiries (Email) 
If you have solid customer service skills and are looking to kick-start your legal career, please apply for this First Contact Legal Advisor via the link or contact Rachael Atherton at G2 Legal Recruitment.