Customer Service Advisor
- Recruiter
- G2 Legal Limited
- Location
- Liverpool
- Salary
- £20120 per annum, Benefits: Excellent benefits package
- Posted
- 17 Mar 2023
- Closes
- 14 Apr 2023
- Ref
- 2396231a-03-GT-07b
- Contact
- Gemma Taylor
- Job Title
- Administration
- Practice Area
- Personal Injury
- PQE Level
- 2-4
- Contract Type
- Permanent
- Hours
- Full Time
An excellent opportunity has arisen to join a leading Liverpool City Centre law firm as a Customer Service Advisor to work within the firms inbound team, you will be the first point of contact for the firms customers who have suffered a loss following an incident with their vehicle.
Full training will be provided - Training will be 9.00am - 5.30pm Monday to Friday, you will be then give a contracted shift pattern which will include
37 hours
Monday – Sunday 7am – 9pm on a shift rotation
Lates: 1 week in 4
Weekends: 1 week in 3
Previous experience working within a customer service environment is needed.
Firm Benefits
Duties include:
Full training will be provided - Training will be 9.00am - 5.30pm Monday to Friday, you will be then give a contracted shift pattern which will include
37 hours
Monday – Sunday 7am – 9pm on a shift rotation
Lates: 1 week in 4
Weekends: 1 week in 3
Previous experience working within a customer service environment is needed.
Firm Benefits
- 22 days holidays
- Medicash
- Life Assurance
- Pension scheme
- Training and development opportunities
- Social events
- Dress down policy
Duties include:
- Taking inbound calls from customers as a result oof motor incident, validating cover and ancillary products as well as assessing liability
- Collating data accurately and effectively
- Liaising with external companies and internal departments
- Take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures