Interaction & CRM Executive 12m FTC
- Recruiter
- Ryder Reid Legal Limited
- Location
- England, London, City of London
- Salary
- Negotiable
- Posted
- 15 May 2023
- Closes
- 12 Jun 2023
- Ref
- JO0000004289
- Contact
- Jon Shepherd
- Job Title
- Marketing/Business Development
- Practice Area
- Corporate
- PQE Level
- NQ
- Contract Type
- Permanent
- Hours
- Full Time
This is an amazing opportunity for a CRM professional to join the London office of a leading US law firm on a 12-month fixed term contract. The role supports and maintains the CRM system which is pivotal in ensuring user adoption and best practice across the firm.
Responsibilities
Maintain and develop the CRM system to support the firm's business strategySupport users on the day to day running of InterAction by telephone or in personData acquisition and stewarding - this includes resolution of 'DCM tickets' raised by the CRM systemResponsible for maintaining and executing the data cleansing/maintenance strategyUpdate new company/person information using a variety of resources to enhance profilesProvide regular and ad hoc reports from the CRM system for senior management and for department heads across the firmContribute to and support the wider marketing team with events management and related marketing activitiesManage and send out mailings using the Vuture VX platformMonitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution listsManage relationships with the firm's external suppliers - LexisNexis and VutureProvide training to users when required to ensure business practices are followedProvide regular to ad hoc support to senior management on various projectsTo provide recommendation and be able to resolve questions
Skills, experience & qualifications
Previous InterAction experience is essential - Especially resolving DCM TicketsEducated to degree or equivalent level (Specialism CRM/marketing)Excellent communication skills - both written and verbalExcellent problem-solving skillsEnjoys working with data, and seeing improvement in data qualityProcess driven and methodical with strong attention to detailSelf motivated, driven and has initiativeProject management skills - ability to manage and deliver several campaigns at the same timeStrong organisational and administrative skills and ability to work under pressureExcellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processesExcellent written skills, compiling data analysisAbility to demonstrate excellent judgement and discretion regarding confidential and commercially sensitive informationDemonstrates excellent communication and interpersonal skills (Respectful, positive, articulate, professional and sympathetic)Accepts and follows instructions, listens, makes notes, questions appropriately, co-operatesShows sound judgement and decision-making skills; acts within boundariesIs a respectful, reliable and supportive team memberReflects the firm's culture This opportunity must not be missed by anyone who is ambitious and wants to expand their knowledge, grow their leadership career in business development and gain experience working with some of the best people in the business. There will be a lot of interest in this vacancy, so don't delay and get in touch with us today!