Legal Complaints Handler
Expiring today
- Recruiter
- G2 Legal Limited
- Location
- Manchester
- Salary
- Competitive Salary
- Posted
- 24 Aug 2023
- Closes
- 21 Sep 2023
- Ref
- 1459693-1-GT-34-SP
- Contact
- Gemma Taylor
- Job Title
- Risk and Compliance
- Practice Area
- Compliance
- Contract Type
- Permanent
- Hours
- Full Time
An experienced Complaints Handler is required to join a leading Manchester City Centre law firm within the firms Risk and Compliance department. You will be an integral part of the risk & compliance team, with responsibility for a variety of tasks which support the firm including leading complaint resolution and assisting with the policy framework under the guidance of the Operations manager.
The firm have a fantastic reputation within the legal industry with a good staff retention and long term progression available.
You will be required to have complains handling experience and knowledge and understanding of the relevant Solicitors Regulation Authority regulations.
Duties include
#G2SP
The firm have a fantastic reputation within the legal industry with a good staff retention and long term progression available.
You will be required to have complains handling experience and knowledge and understanding of the relevant Solicitors Regulation Authority regulations.
Duties include
- With your in-depth knowledge and understanding of complaints you will help across the firm in relation to complaints and provide guidance to fee earners on any issues identified during the investigation of a complaint.
- Handle escalated /complex complaint cases and acting as a point of contact for the Legal Ombudsman.
- Ensure all complaint resolutions are within regulatory guidelines, and are accurate, clear, and concise.
- Serve as subject matter expert on complaints processes and procedures.
- Assist with training and respond to questions regarding both simple and complex complaint queries.
- Manage policy related documentation including version control, approval workflows and historical records.
- Assist with the coordination and preparation of appropriate materials for steering committee meetings.
- Ensure policy documents adhere to established standards for style and format.
- Manage the publication of all business policies, ensuring they are organised, up to date and easily accessible to staff.
- Draft policy communications to ensure consistent dissemination of policy updates across the practice.
- Fantastic reputation within the legal industry
- Award winning
- Excellent staff retention
- Annual promotions process open to all staff
- 25 days holiday plus office closure over Christmas and New Year
- Company wide sports teams and social event
- Cycle to work scheme
- Gym membership
- Season ticket loan
- Free travel insurance
- Modern and central Manchester City Centre offices
#G2SP