Secretarial Services Manager

City of London
Market related
14 Jun 2024
28 Jun 2024
Benedict Geoghegan
Contract Type
Full Time

Secretarial Services Manager

Leading and expanding US Law Firm is seeking a Secretarial Services Manager for their stunning London offices. This position will oversee and manage the daily operations of the Legal Assistant, Legal Technology, Records and Secretarial Departments.

  • Generous Salary
  • Hybrid Working 4/1 split
  • Newly created role with lots of autonomy
  • Exciting time to join a rapidly expanding firm

The role will see the Secretarial Services Manager managing training and development, organisational planning and process improvement. 

Duties of the Secretarial Services Manager:

  • Assess, assign, manages, train, evaluate & schedules staff in the Legal Assistant, Legal Technology, Records and Secretarial Departments.
  • Coordinates and oversees daily operations, assignments and work flow within relevant departments.
  • Consults with attorneys and devises departmental assessment plans to assure proper daily and long-term work flow and assignments of attorney / secretarial teams.
  • Actively monitors individual and department utilisation and productivity.
  • Work with various department managers in the London office to further integrate the overall operational impact of relevant departments.
  • Consults regularly with overseas offices.
  • Provides leadership and continued professional development guidance and mentorship, including the advancement of training initiatives.
  • Collaborates with the London management teams to increase departmental efficiency, strengthen employee knowledge and abilities, improve leadership and maintain high level service support to attorneys and clients.
  • Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
  • Oversees employees' work performance and provides guidance in the resolution of problems.
  • Monitors time, attendance, overtime and expense reports to ensure accuracy and compliance with Firm policies.

Requirements of the Secretarial Services Manager:

  • Bachelor's degree essential.
  • Minimum of 10 years relevant administrative management experience in a law firm and/or professional services field.
  • Current knowledge of law firm administration and department trends and techniques.
  • Working knowledge of litigation matters and corporate transactions with litigation support/legal technology experience.
  • Demonstrated knowledge and experience with leading and supervising others.
  • Effectively employs coaching and problem solving techniques.
  • Proven ability to effectively lead, coordinate and implement projects, processes and change management.
  • Strong technological skills, including MS Word, advanced Excel, PowerPoint, and project management and database applications.
  • Knowledge and implementation of the annual budget process.