Legal Customer Service Advisor

A Leading Manchester law firm is currently looking to recruit a Customer Service Advisor to work within the firm’s client services team. This is a telephone-based role and you will be required to have excellent communication skills. 

You will be working within a busy team where you will be liaising with new clients, taking initial information and communicating with internal departments, ensuring accurate information is taken with regards to new client enquiries. 

**This role is full time office based, 35 hours a week on a rota basis covering the hours from 8am to 7pm**

Duties 

• Demonstrate extensive knowledge of the departments within the firm and the type(s) of work that they primarily deal with
• Communicate with clients regarding their legal queries and guide them to the appropriate department
• Consistently obtain and process all essential client information accurately on the Proclaim system
• Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
• Liaise with clients via phone calls, email and text messaging to capture business

The firm has a fantastic reputation within the legal industry and offers an excellent benefits package:

• Fantastic reputation within the legal industry
• Award-winning
• Excellent staff retention
• Annual promotions process open to all staff
• 25 days holiday plus office closure over Christmas and New Year
• Companywide sports teams and social event
• Cycle to work scheme
• Gym membership
• Season ticket loan
• Free travel insurance
• Modern and central Manchester City Centre offices

To apply, please contact Gemma Clarke at G2 Legal or click on the link.

#INDGEM