Electrical Engineering Service Support

Looking for a service support to join a growing team based in Crawley.

Must have electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)

Client Details

A large manufacturing company based in Crawley.

Description

- Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
- Advanced remote fault finding using our specialist Remote Monitoring tool.
- Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
- Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
- Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
- Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
- Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
- Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
- Collection of commissioning information and release codes, updating the database accordingly.
- Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
- Using your foreign language capability to speak to relevant customers (if applicable).

Profile

• Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
• Previous experience of Electrical fault finding (on site or over the phone)
• Good customer service communication skills (both written and verbal)
• Meticulous, accurate and confident (with the ability to close out)
• Computer literate (Word, Excel - basic level as a minimum)
• Must speak clear fluent English (including technical vocabulary)

Job Offer

• Pension upon joining the company (5%)
• Life assurance, after qualifying probationary period (6 months)
• Out of pocket expenses reimbursed.
• Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
• 33 days holiday, including UK Bank holidays.
• After long service holiday increases further.